Grab this opportunity NOW and upload resumes online against appropriate open positions by 23rd Feb 2010 !!
Team: UC CM (Job Code: 35567BR)
Title: Customer Support Engineer
Job Location: Hyderabad/Pune
Experience: 2 – 6 years
Education: BE/MCA or equivalent
Required Skills:
· Would be providing remote support to Avaya products at Tier 3 level. You are desired to have at least two of the following skill-sets.
ü Should have experience in PBX and base technologies that includes, Circuit Switching, Telecom fundamentals – TDM, Loop Start,
Ground Start, E&M, E1, T1, ISDN, QSIG, R2MFC, CAS, FXO, FXS Voice over IP, Protocol knowledge that includes – IP, H323,
RTP, TCP, UDP. SIP Architecture, SIP Components, SIP Call flows, SIP Tracing, Interpreting SIP messages, familiar with SIP
Standards, SIP Interoperability.
ü Should have experience in Data Networking that includes, Switching concepts, VLANs, Quality of Service, SNMP, DHCP, NTP,
Power over Ethernet and other common networking protocols, Wireless fundamentals.
Team: CMS IQ (Job Code: 35577BR)
Title: Customer Support Engineer
Job Location: Hyderabad/Pune
Experience: 3 – 6 years
Education: BE/MCA or equivalent
Required Skills:
· Would be providing remote support to Avaya products at Tier 3 level. Would require the below skills.
ü Advanced Unix/Solaris/Linux skills (must be conversant with commands and their usage and core OS concepts).
ü Basic data networking skills (mainly TCP/IP concepts).
ü Oracle DBA
ü Tomcat, JBOSS
ü Basic concepts of Java.
ü Advanced Database/DBMS concepts and administration
Team: CFT _(Job Code: 36035BR)
Title: Customer Services Specialist
Job Location: Pune
Experience: 1 – 4 years
Education: Any graduation
Required Skills:
· Responsive to all Customer requests and enquiries primarily via Voice (Telephone), but also from Email, Fax or Post. Would require the
below skills.
ü Experience & expertise in Voice based Technical Customer Service, preferably for Corporate Customers
ü Excellent Oral and written communication
ü PBX and Voicemail understanding, ideally with IP Telephony knowledge, desired but not essential.
· Please refer only Pune based candidates for CFT position.
